Policies & Terms of Service

Community Candle Supply is dedicated to providing high quality candle supplies, soap supplies, and canning jars at low prices. We pride ourselves on our fast shipping and we welcome customer pick-ups at our Pelham, Alabama location. We are centrally located near I-65, and have many customers that pick up orders from all over Alabama, Tennessee, Mississippi, Georgia, and Florida, and more!

IMPORTANT PANDEMIC NOTE: Please note that all shipping carriers may be experiencing shipping delays, and therefore neither Community Candle Supply nor our shipping carriers offer any guarantee on shipping times until further notice. If your package is delayed in shipping but you have received a tracking number from us, please track your package by contacting the carrier.

* FedEx tracking: https://www.fedex.com/apps/fedextrack/?action=track
* USPS tracking: https://www.usps.com/manage/

EMAIL/PHONE COMMUNICATION: If we have questions about your order, we will contact you via your phone or email address on file. If these are not valid, your order will not be processed until you contact us. We are not responsible for any delays in processing once we have attempted to make contact with you regarding your order. We recommend that you add info@communitycandlesupply.com to your contact list so that our emails are not filtered out to your Spam or Junk folders.

HOURS OF OPERATION: Our office hours are Monday-Friday 8:00 to 4:00 pm Central Time. On occasion (but very rarely) we may be closed on a weekday. We will always notify our contact list of a planned absence via email in advance. If you wish to be added to that list, please email info@communitycandlesupply.com with your request. If you have signed up for our emails but do receive them, please check your Spam or Junk folder and add us to your contacts list so that you will receive future emails. Any changes in our normal business hours will be posted on our website and on Facebook. In addition our voice mail (205-624-4445) will indicate the changes in hours. Please be sure to check one of these locations before driving for pick-ups.

EMAIL/PHONE COMMUNICATION: Please provide a VALID email address and cell phone number with your orders. We recommend that you add info@communitycandlesupply.com to your contact list so that our emails are not filtered out to your Spam or Junk folders.

At Community Candle Supply we are happy to speak with you on the phone. Please contact us by email when possible at info@communitycandlesupply.com. Email is the fastest way to get a response. If you contact us by phone, your call will be returned on the next business day. For fastest service, place orders via www.communitycandlesupply.com.

ACCEPTABLE PAYMENT METHODS: **Starting January 15, 2021, all orders must be prepaid with a credit card or PayPal. Our secure payment portal encrypts your credit card information and your card number is not retained for future purchases. This is to protect your privacy and payment information. When entering your payment information, please make sure your billing address on your order matches the billing address of your credit card. If they do not match, the transaction will be declined by our payment processor.

ORDERING: Please place orders via the website a minimum of 24 hours in advance. We do not have a store or retail space. All orders, including second orders, are treated as a new order. If you wait to add items until you arrive at our location, your new order will be added to the queue of existing orders, and you will likely have to return for these items. By placing an order with Community Candle Supply, you are consenting to receive text message and email updates regarding your order status.

PICK UPS: Please wait to come to our location for order pick-ups until you receive a notification that your order is ready. If you arrive before your order is ready, you will be asked to leave and await notification that your order is ready. All pick-ups are now done curbside. You will receive text instructions when your order is ready. All pickups will be held for a maximum of 5 business days at our location, unless you contact us to make other arrangements. After 5 business days, your order will be re-shelved and a 15% re-stocking fee will be withheld from your payment. We reserve the right to refuse service if this occurs multiple times. **Please note: We are happy to assist you in loading your order into your vehicle when possible, however, please be aware that neither Community Candle Supply nor our employees are responsible for any damages incurred to your vehicle or your merchandise during or after this process.

SHIPPING INFORMATION: Please allow 1-3 days for order processing. We ship primarily via FedEx, however we can ship small orders less than 8-9 pounds via USPS if they do not contain low-flashpoint fragrances and certain chemicals. If you select US Mail for items that cannot be shipped by this method, we will notify you that your order is on hold and request that you contact us. You have three business days to respond to this request. If we do not hear from you during those 3 days, your order will be cancelled and your payment refunded. We do not currently offer international shipping. We do not ship to Mail Forwarding Services.

ORDER CHANGES: Once your order has been submitted it cannot be changed in any way. Please review your order carefully before submitting.

SALES TAX:

*You may submit a sales tax license or exemption certificate for your business. For in-state certificates and licenses please allow up to 24 hours processing time, while out of state documents may require additional time for processing. We will verify the status of your business with the state during this processing time. Once this process has been completed we will notify you by the email you have provided and your account will be edited to reflect the tax status.

*OUT-OF-STATE CUSTOMERS: States require that you pay your local and state sales tax annually for purchases made by mail or web. Community Candle Supply does not collect or pay sales tax on behalf of out-of-state customers for shipped orders. You are responsible for this by law in most states. Out of state customers that pick-up orders are charged our local and state sales tax of 9% unless you have submitted an approved sales tax license.

All sales tax licenses and exemptions are reviewed annually. If your license or exemption is no longer valid, you will be charged sales tax going forward.

MISSING ITEMS/WRONG ITEMS: We are very thorough in packing your shipments. We circle each item on your invoice to indicate that it has been included, and we double-check every order. If you cannot find items in your shipment, please check the packing material carefully. If you have ordered soy wax by the case, we may tuck items between the box and the plastic liner of your wax. Please check these locations prior to calling or emailing about a missing item. It is important that you search packing material thoroughly before discarding it. You must notify us within 5 business days if you have missing, wrong, or damaged items.

RETURN POLICY: Because product integrity, storage methods, and alterations in many of our products cannot be ruled out, jars, lids, and plastic items are the only items we will consider for return. We do not reimburse for or pay for return postage or shipping. There will be a 15% re-stocking fee for returned merchandise. All returns must be approved by Community Candle Supply.

DAMAGED SHIPMENTS: Please review your items carefully upon receipt. If a shipment is damaged, you must notify us of the damage within 5 business days and you are required to retain the original packaging and damaged items so that we can file a claim with our shipper. You will need to retain these items until the claim has been settled with the shipping company (usually 1-2 weeks). We will notify you by the email listed on the order when the claim has been settled. Once we have received photos of damaged items, we will credit you for the items. **We do not ship replacement items – we will issue a credit for the cost of the items. You may send photos to info@communitycandlesupply.com

STAFF GUIDANCE/PRODUCT TESTING: If you have a question regarding one of our products, please email it to info@communitycandlesupply.com. We answer your questions about product usage to the best of our ability. Our guidance should not be substituted for proper testing and research. You are the manufacturer of your finished product, and are therefore responsible for your own testing and research. We recommend you conduct product testing EVERY TIME you change even one item in your product make-up, so that you can adjust your products accordingly. Community Candle Supply will not refund or compensate you for any finished product or for items that are used but did not meet your satisfaction. We are not responsible for any damage incurred as a result of using any of our supplies. We are happy to provide documentation on our products that as required by law such as the SDS sheets. However, we are not responsible for educating our customers in the use of our products.

DISCLAIMER: Community Candle Supply does not offer/sell finished products. We offer supplies purchased from manufacturers for resale for use in finished products. Product names, brands, and other trademarks or trade names featured or referred to by Community Candle Supply are the property of their respective holders. These holders are not affiliated in any way with Community Candle Supply, our products, or our website, nor do they sponsor or endorse our products or materials. The use of these trademarks or trade names in no way indicates a relationship between Community Candle Supply and the holders and is used only as descriptive identification to convey the aroma being purchased. Every effort has been made to properly identify and attribute trademarks or trade names to their respective owners wherever possible and/or practical.

PRIVACY: Community Candle Supply does not share any of your information with outside parties, aside from those that are needed to fulfill your orders, such as freight or shipping companies. If you wish to receive email newsletters or notifications of special hours and promotions, you will need to sign up for our newsletter. We send very few emails, but you are always welcome to "Unsubscribe" from our emails. You can unsubscribe by following the link on the bottom of our emails. You can also request to be removed from the list at the bottom of our emails. If you feel our emails are abusive, unwanted, or intrusive we simply ask you to contact us and you will be removed from the list. We ask that you do one of these things instead of reporting our emails as spam, as this decrease the likelihood that our emails will go to every subscriber's spam or junk folder.