Refund policy

RETURN POLICY: Because product integrity, storage methods, and alterations in many of our products cannot be ruled out, jars, lids, and plastic items are the only items we will consider for return.  We do not reimburse for or pay for return postage or shipping.  There will be a 15% re-stocking fee for returned merchandise.  All returns must be approved by Community Candle Supply.

DAMAGED SHIPMENTS: Please review your items carefully upon receipt.  If a shipment is damaged, you must notify us by email (info@communitycandlesupply.com) of the damage within 5 business days. Take pictures of the damage, including damaged packaging and damage to items.  These pictures are required for us to submit a claim, and we do not issue any refunds or replacements without photos. Please retain the original packaging and damaged items as the shipper may request to inspect them. We will notify you by the email on the order when the claim has been settled. We will issue a refund for your damaged items to your payment method. You may send photos to info@communitycandlesupply.com.